Terms & Conditions
TERMS AND CONDITIONS
WEBSITE TERMS AND CONDITIONS OF USE RELATING TO WWW.PURELYLUSH.CO.ZA
These Terms and Conditions (“the Terms and Conditions”) govern your (“the Customer”) use of the Purely Lush Boutique (PTY) LTD (“Provider”) website located at the domain name WWW.PURELYLUSH.CO.ZA (the Website”). By accessing and using the Website, the Customer agrees to be bound by the Terms and Conditions set out in this legal notice. The Customer may not access, display, use, download, and/or otherwise copy or distributes Content obtained on the website for marketing and other purposes without the consent of the Provider.
By using this Website or communicating with the Provider by electronic means, the Customer consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.
E-COMMERCE & PRIVACY
The Website www.purelylush.co.za sells unisex fashionable clothing and accessories as well as providing promotional branding and marketing services in various categories online and in our Showroom. The use of any product or service bought from this Website is at the Customer’s risk. The Customer hereby indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a direct or indirect result of using the products and services sold and provided on the Website.
The private information required for executing the orders placed through the e-commerce facility, namely the Customer’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not be sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product. Credit card details are not kept by the Provider under any circumstances.
The Provider cannot be held responsible for security breaches occurring on the Customer’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the Customer may inadvertently have installed on his/her device.
ONLINE PAYMENT – PAY FAST OR ELECTRONIC FUNDS TRANSFER (EFT)
All online credit card payments are processed by Pay Fast. Card Holders may go to www.payfast.co.za to view Pay Fast security policies.
ELECTRONIC FUNDS TRANSFER (EFT)
If choosing to use our Electronic Funds Transfer (EFT) payment method, instructions will be given on how to deposit monies into our bank account and would be subject to the following rules:
All instructions have been followed with the correct reference stipulated. Payment deposit slip has been scanned indicating the correct bank account number in case the money was deposited. Proof of payment will be required indicating the correct time date of payment and correct account number.
- The full and exact amount has been paid.
- The correct bank account is visible on proof of payment.
- Should the EFT not be made within 2 working days of placing the order, the order will be canceled.
- For company security purposes, no orders will be processed for production / delivery / collection before full payment has been received.
- Should you make a payment from another bank account, we will require proof of payment as clearance may take up to 2-3 work days.
- Your order will be processed for production after all the above has been successfully received and confirmed.
Stocks of all goods on offer are limited unless the product is marked as "sold out". If a product is marked as such you are still welcome to place an order for it but there is an additional waiting time that applies.
IN CASE OF BACKORDERS
Due to the high sale volumes and popular products and services, Purely Lush may not always have the specific product or items ordered by you, in stock. We do however take back orders even if a product is sold out. We then dispatch such product within 2 weeks once received from our suppliers
REFUND AND RETURN POLICY
Our first priority is customer satisfaction, Purely Lush offers detailed size charts specific to each item to ensure the customer orders the correct size and details description specific to each products features. All refunds will remain at the discretion of Purely Lush Boutique.
If you are not completely satisfied with your purchase, you can return the product to us and we will refund you, kindly take note of the requirements. Please note that delivery cost can unfortunately not be refunded as this cost cannot be reimbursed to us by the Courier Company.
Applies if the client wishes to cancel his or her order:
- The provision of goods and services is subject to availability. In cases of unavailability, the Provider will refund the client in full within 30 days. Cancellation of orders by the client after payment has been effected must be done within 24 hours of the payment being made, failing which the order will be regarded as placed.
- A 10% charge for administration and production costs shall be levied for all cancellations within the 24 hour after payment cancellation period. (This only applies if the customer wish to cancel his or her before they even received it)
Applies if the client wishes to return item(s) after receipt:
- Item(s) must be returned within 5 days after goods have been received.
- The Customer shall return the products in the original condition including packaging, documentation, warranty cards and accessories.
- Due to hygiene considerations, no swimwear or jewellery that contains piercings will be refunded
- The Customer will receive a full refund if the products have not been received within a period of 30 days from date of payment
- The purchase price (excluding delivery or other cost) will be refunded to the customer if the above requirements are met.
- Goods damaged during shipping must be photographed and sent to the Provider to investigate.
- If Purely Lush is responsible for delivering damaged items, incorrect items ore size to the customer, Purely Lush is responsible for the pickup and returns courier cost. Purely Lush will also refund the client in full in this case.
Please take note:
- NO RETURNS shall be done on any products fitted & purchased or collected and inspected at the Boutique.
- We regret that no returns will be accepted on any products sold /ordered on SALE or PROMOTIONS
Purely Lush Boutique couriers parcels in South-Africa countrywide on a daily basis. We offer one option that is a fixed rate for both local outlined areas of only R100 per parcel. Delivery time for local areas is between 24-72 hours and should you be based in an outlined area the cost will remain the same however for outlined areas delivery may take 5-6 working days from the day dispatched. We do not use registered email due to the long waiting and turnaround time.
Please take note of the following when it comes to choosing our delivery option:
We use front door delivery therefore we will require accurate and detailed delivery details as well as the contact person who will sign off the acceptance of the parcel name and contact details in order to keep in contact and ensure a conformable delivery experience.
Orders where payment is received before 08:30 on any given weekday morning (excl. public holidays) will be dispatched on the same day, anything after will only be dispatched the following weekday. The above applies to "in stock" items only. Any other items will be produced immediately and you will receive your tracking number upon dispatch and then the above timeline will apply - clothing takes 7-12 working days for Arrival time (Production + delivery) and shoes 7-15 working days in general. This is often much quicker and you are welcome to email us should you need your items more urgently and we will assist when possible. Any items that we have in stock at our Showroom will be available immediately either for collection or delivery dispatch
Purely Lush delivers country wide in all areas of South-Africa and on special request we might deliver international. Please refer to Terms and Conditions.
At Purely Lush all your clothing and accessories can be solved quick and easy at our online store. We went the extra mile and now we also have a Showroom based in Pretoria where our clients are welcome to make an appointment to come and visit Charlotte and to get to know and the feel of our clothing and to purchased immediately available items in store. All our clothing is manufactured from our selected supplier’s fabric using only high quality material with the focus on unique ranges of clothing available in SA sizing as well as detailed size tabled for accurate measurement. Limited Stock is kept at our showroom but this includes most items of several ranges and will assist our client to get the look and feel of it so that when they browse in comfort of your home, they know exactly what to expect and of course determine your size that will be perfect to all ranges in clothing as well as swimwear that we keep in stock. Therefore, it will be much easier to order the perfect size in all our ranges.
REFER TO TERMS AND CONDITIONS
Please contact charlotte to make an appointment to visit our showroom. Find our contact details at "Contact us" section of our website.
The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the Customer will receive a full refund with no deductions.
Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Charlotte Walters use email email@example.com / 0622399266
UPDATING OF THESE TERMS AND CONDITIONS
Provider reserves the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the Customer’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The Customer’s continued use of this Website following the posting of changes or updates will be considered notice of the Customer’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.
COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS
Provider provides certain information on the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the Customer is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.
LIMITATION OF LIABILITY
The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.
PRIVACY: CASUAL SURFING
The Customer may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the Customer computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. Provider uses this information to determine use of the Website, and to improve Content thereon. Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.
This Website is controlled, operated and administered by Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal is prohibited. The Customer may not use this Website in violation of South African export laws and regulations. If the Customer accesses this Website from locations outside of South Africa, that Customer is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the Customer consents to the jurisdiction of the Witwatersrand High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the Customer with regard to the use of the Content and this Website.